Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you submit an inquiry form, contact us by email or phone, or communicate with us in any other way. This may include your name, email address, phone number, and details about the stones you are interested in.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is collected through standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to respond to your inquiries and provide the services you request, to communicate with you about our collections and services, to improve our website and customer experience, to comply with legal obligations, and to protect the rights and safety of Exactcarat and our clients.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Information Sharing

We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided those parties agree to keep this information confidential. We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

All third-party service providers are contractually obligated to use your data only for the purposes we specify and in accordance with applicable data protection law.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use a cookie consent banner to obtain your permission before placing non-essential cookies. You may withdraw consent at any time by adjusting your browser settings.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the personal data we hold about you; the right to object to or restrict our processing of your data; and the right to data portability.

To exercise any of these rights, please contact us at the email address below. We will respond to your request within 30 days.

7. International Data Transfers

Exactcarat operates globally with offices in New York, London, and Dubai. Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Where we transfer personal data outside of the European Economic Area, we ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy team at: